Refund Policy
Last Updated: January 21, 2026
At Golax India IT Solutions, we are committed to delivering high-quality IT services that meet your expectations. We understand that circumstances may arise where you might need to request a refund. This Refund Policy outlines our terms and conditions regarding refunds for our services.
Our Commitment to You
Quality Assurance
We deliver work that meets agreed specifications
Timely Delivery
We respect deadlines and communicate delays
Fair Refunds
Transparent and reasonable refund process
Refund Eligibility
Eligible for Refund
- Project not started after payment and no work has been initiated
- Services not delivered as per the agreed specifications in the contract
- Significant delays caused by us that breach the agreed timeline by more than 60 days
- Technical issues on our end that prevent project delivery
- Duplicate payments made in error
Not Eligible for Refund
- Change of mind after project work has commenced
- Delays caused by client's failure to provide materials, feedback, or approvals
- Third-party service failures beyond our control
- Scope changes requested by client during the project
- Completed work that meets the agreed specifications
- Monthly retainer fees for services already rendered
- Customization requests after project approval
Refund Amounts by Service Type
Web Development & Software Projects
| Stage | Refund Amount | Conditions |
|---|---|---|
| Before project start | 100% of advance | No work initiated |
| Design phase | 75% of advance | Design work not approved |
| Development phase | 50% of advance | Prorated based on work completed |
| Testing phase | 25% of advance | Most work completed |
| After delivery | No refund | Project delivered as per specs |
Digital Marketing Services
Digital marketing services are billed monthly and are generally non-refundable for the period in which work has been performed.
- SEO Services: Monthly fees are non-refundable. Setup fees refundable within 7 days if no work started.
- PPC/Advertising: Management fees non-refundable. Ad spend managed separately.
- Social Media Marketing: Non-refundable for the current billing period.
- Content Marketing: Refundable only for undelivered content pieces.
Maintenance & Support Contracts
Annual Maintenance Contracts (AMC) and support plans:
- Before activation: 100% refund
- Within first month: Prorated refund minus setup costs
- After first month: Prorated refund for unused months with 30-day notice
Refund Request Process
Submit Request
Email your refund request to refunds@golaxindia.com with your project details and reason for refund.
Review
Our team will review your request within 5 business days and assess eligibility.
Response
We will respond with our decision and, if approved, the refund amount.
Processing
Approved refunds are processed within 10-15 business days to the original payment method.
Confirmation
You will receive an email confirmation once the refund has been processed.
Information Required for Refund Request
Please include the following in your refund request email:
- Full name and company name
- Project name/reference number
- Invoice number(s)
- Payment date and amount
- Payment method used
- Detailed reason for refund request
- Supporting documentation (if any)
- Preferred refund method
Refund Payment Methods
Original Payment Method
Refunds are typically processed to the original payment method used. This includes bank transfers, UPI, credit/debit cards, and other digital payment methods.
Alternative Methods
If the original method is unavailable, we may process refunds via bank transfer (NEFT/RTGS/IMPS) to your registered bank account.
Special Circumstances
Partial Refunds
In cases where partial work has been completed, we may offer a partial refund based on the percentage of work delivered and accepted.
Service Credits
Instead of a monetary refund, we may offer service credits that can be applied to future projects or services.
Dispute Resolution
If you disagree with our refund decision, you may escalate the matter to our management team for further review. All decisions by the management team are final.
Need to Request a Refund?
Please contact our refunds team with your request and all relevant details:
Our support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.